Exciting news! The new member App is here.

Access care when you need it with the Redirect Health App! With the App you can schedule a time to talk securely with your care team for any medical needs.

Making healthcare even simpler with one push of a button.

Watch the video below to learn about all the great benefits you have access to with the Redirect Health Member App.

Download today

Healthcare benefits at your fingertips

Access member
ID cards

Speak with a doctor or
provider 24/7/365

Access your benefit
information

Confirm and request
prescription refills

Verify and update your
member information

Submit claims and bills
to your care team

Follow these steps to download and set up your app

Download the App from

  1. 1

    Register & Login

    Select "Register" at the bottom of the login screen and enter your first and last name, and date of birth. You will receive a text verification code so you can create your username and password. If prompted at login, allow location data while using the app.

  2. 2

    Verify Your Information

    Select "My Membership Card" to verify your membership information. If you notice anything that needs to be corrected, select "Update" to update your information instantly. If you have dependents that will use the app, please ensure their email and mobile phone number are correct.

  3. 3

    Rate Us

    Once you get through the process, give us a 5-star rating on your App Store! If you need help please contact us at AppSupport@RedirectHealth.com

Frequently asked questions (FAQ)

  • Q.

    Why should I schedule my appointments through the app and not on my own?

    A.

    Great question! Scheduling through the App instead of on your own ensures you get the most out of your benefits and your appointment. Routine care appointments coordinated by Redirect Health are always a $0 copay.

  • Q.

    My app is stuck/won't let me through to the next screen

    A.

    First try closing out of the app and reopening. If that does not work, try restarting your device. Ensure that your device is updated to the most current version of operating system available.

  • Q.

    My verification code didn't work

    A.

    Wait approximately 5 seconds after receiving the verification code before entering.

  • Q.

    I did not receive a verification code

    A.

    Ensure the mobile number you have entered is correct. If it is correct, try turning off Wi-Fi as sometimes it can interfere with receiving text messages. Lastly, try restarting your device.

  • Q.

    I am unable to download the app

    A.

    Ensure you are connected to data (4G/LTE/5G) or Wi-Fi and that the link you followed matches your device as shown below. Lastly, try restarting your device.

    App Store = iOS/iPhone
    Play Store = Android/Non-Apple devices

  • Q.

    For any other app-related technical issues

    A.

    If you are experiencing other app-related technical issues, please contact us at AppSupport@RedirectHealth.com