We Promise to Care. Because People Matter.
The Redirect Health Mission
Reimagining HEALTHCARE
Medical expenses cause nearly 2/3 of bankruptcies despite nearly 75% of those individuals having health insurance. Redirect Health has reimagined the healthcare journey by making it work end-to-end through technology (like the Redirect Health Member App) and our passion for care.
Whether it’s finding the best solutions for your medical needs or navigating the uncertainties of the healthcare system, you can be sure you’ll get the best price for your care – anytime and anywhere.
What Makes Redirect Health Different?
Our approach allows employers, doctors and brokers to work together to provide truly affordable healthcare for every employee. We are a TPA, which allows us to move money fast – including provider claims and broker commissions. We hold medical licenses in all 50 states, giving us the unique ability to get in front of big and small claims BEFORE they happen.
Company Values with YOU in Mind
Our promise is to always put people first. Our company values ensure we’re constantly seeking new ways to make your healthcare journey affordable and complete.
OBSESS over people
Always Helpful & Friendly
More than anything, our goal is to put people first, ensuring they get the care they need while leaving a lasting, positive impression. Our team is always on the lookout to find ways to go the extra mile.
DETEST waste
Remove Unnecessary Waste & Administration
Waste, unnecessary oversight and a sea of paperwork prevent people from receiving affordable care. This is not a system that puts people first. Our team seeks to right this system, so everyone can get the right care at the right price.
SUCCEED as a team
No Lone Wolf Experts
We work as a team to ensure everyone receives the exceptional care they deserve. We’ve created a culture of cooperation that promotes teamwork and unity to deliver the very best care.
Start with a YES
This is Our Value Statement
When you contact us, your care starts with, “Yes, we can help.” Our goal is to deliver a truly amazing customer experience in each interaction; one that surprises and leaves people feeling happy and cared for.
Always IMPROVING & ADAPTING
Entrepreneurial & Innovative
We encourage our team to always seek new and more efficient ways to deliver exceptional healthcare. To that end, we are always seeking to learn and improve to better serve our members.
OWN it to Completion
We’re Done When YOU Say We Are
No matter what it is we are helping our members with or are working on, we always want to see it through to the end. We are only done when YOU feel that the situation is fully taken care.
The History of Redirect Health
The Redirect Health journey started in 1997 by medical doctors new to the U.S. Once they arrived, they realized they needed to reimagine how to make healthcare truly work for patients. What resulted was a solution that would fundamentally transform the healthcare industry and make it truly relevant today.
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1997
The first Arrowhead Health Center, offering primary care and chiropractic services, opens in Glendale, AZ.
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2000
Arrowhead Health Centers add Multi-Specialty Services.
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2008
Arrowhead Health Centers opens its first Arrowhead Surgical Center.
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2008
Created and implemented the Redirect Health Strategy for our own employees.
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2010
Arrowhead Health Centers is awarded the coveted NCQA Level 3 Patient-Centered Medical Home. The reward is designated for facilities that demonstrate excellence in provider/patient care. Arrowhead Health Centers also opened its 2nd location.
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2013
Dr. Berg, Dr. Johnston, and Paul Johnson, former mayor of Phoenix establish the Redirect Health strategy for other businesses.
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2014
Redirect Health begins serving members in Maricopa County.
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2016
Redirect Health begins providing medical services for Alaska, Washington, Oregon, California, Nevada and Colorado.
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2018
Redirect Health goes nationwide providing medical services to all 50 states.
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2020
Redirect Health gains Third Party Administrators (TPA) license in Arizona.
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2021
Redirect Health acquires TPA licenses in all 50 states.
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2021
Arrowhead Medical Centers officially merge with Redirect Health.
1997
Having just moved from Canada, married couple Dr. David Berg and Dr. Janice Johnston opened the first Arrowhead Health Center in Glendale, AZ, specializing in Primary Care and Chiropractic services. By paying close attention to their patients’ needs, Dr. Berg and Johnston made improvements uncommon in most clinics, like collecting copays after visits, prime parking for patients, fifteen-minute wait times and more.
2000
Arrowhead Health Centers added a range of family physicians, physical therapists, pain management physicians, and more to ensure their member’s needs were met.
2008
At the same time, Dr. Berg and Johnston begin developing the strategy that would later become Redirect Health. Their new strategy meant completely reimagining healthcare by separating it from health insurance. The plan? Focus on three core items: Delivering care, getting a fair price for care, and finding the most cost-effective way to pay for it.
2008
Created and implemented the Redirect Health Strategy for our own employees.
2010
Arrowhead Health Centers is also awarded the coveted NCQA Level 3 Patient-Centered Medical Home. The reward is designated for facilities that demonstrate excellence in provider/patient care.
2013
New ideas gave rise to a new mission: reimagining the healthcare industry by providing truly affordable care. Through technology and their passion for care, Redirect Health offers an end-to-end healthcare journey that puts people before profits.
2014
Redirect Health’s popularity begins to take off. The company expands its reach to service the entirety of Arizona’s largest county (and the 4th populous county in the United States).
2016
With the success of Redirect Health’s affordable take on healthcare, it was time to take their mission beyond Arizona. Branching out to these states marked the first big step to providing reimagined healthcare to everyone within the United States.
2018
By combining Redirect Health with the quality care already established at Arrowhead Medical Centers, Redirect Health’s leadership aimed to provide a greater level of comprehensive, integrated care.
2020
The TPA license allows Redirect Health to better process employee benefits and administer top-level care to members within Arizona. This allowed the company to move money fast – including provider claims and broker commissions.
2021
Redirect Health was now able to accomplish their mission on a national scale, providing affordable care to the entire country. With medical licenses in all 50 states, they acquired the unique ability to get in front of big and small claims BEFORE they happen. To mark this achievement, Redirect Health and Arrowhead Medical Centers merged as one parent company.
2021
Arrowhead Medical Centers officially merge with Redirect Health.
Meet The Leaders
Redirect Health was founded by physicians who continue to work with our team to provide simple and affordable healthcare for everyone. Meet the founders and the leadership team.
Learn How We're Creating a New Way to Collaborate in the Healthcare Industry
Redirect Health founders Dave Berg and Paul Johnson have written the definitive guide for CEOs, Directors, CFOs and HR benefit leaders looking to fix today’s most pressing healthcare problems. Ending the Fight with Healthcare is a FREE guide that explains how getting the right healthcare for your employees at the right price is possible.
Join Our Team
When you join the Redirect Health Team, you’ll get FREE healthcare for you and your family – that means no payroll deductions, plus $0 deductibles. Check out our open positions or join the mailing list today!